When we launched AI employees, they answered your help desk. You gave one a name, a role and someone to report to, and it drafted replies from your knowledge base for that person to check.
Today they can do much more. An AI employee can now use the same tools as Wizard AI to look things up and get work done across your workspace, always as itself, always within its role, and always with a person in charge of what it changes.
Every change goes through you first
When an AI employee wants to make a change, such as emailing a customer, creating a task or adding a note to a ticket, it goes into its action queue. The people it reports to see exactly what it wants to do and why, then approve or reject it in one click.
- You choose what it can do alone. Each kind of change has its own switch, and every switch starts off. Turn one on once you trust its work, and it stops asking for that change.
- Its role still applies. An AI employee only gets the tools its role allows, and it can never touch your team members, settings, password vault or deleted data.
- Nothing goes stale. A proposal nobody decides on within a week lapses, because the record it was based on has probably moved on.
An AI step in your Blueprints
Blueprints follow the rules you set. The new Ask an AI Employee step adds one judgement in the middle of them. Ask it to choose from your own answers, such as strong, possible or unsuitable for a new candidate, and branch on what it says. Ask it to write a summary or a draft for the next step to use. Or let it do the job with its tools, with its changes waiting in the queue.
Recurring jobs, ready to go
Four recipes give an AI employee a job in a couple of clicks. Each one creates a Blueprint, switched off, for you to check before you turn it on.
- Chase overdue invoices. A polite reminder every Monday to customers with an invoice more than a week overdue, and a firmer one after 30 days.
- Weekly update. A few lines on the help desk, overdue invoices, new leads and the sales forecast for the people it reports to.
- Triage new tickets. An internal note on every new ticket with a summary, related articles and past tickets, and a suggested next step.
- Screen new candidates. A rating for every new candidate, ready for your Blueprint to act on.
Bring your own assistant with MCP
If your team already works in Claude, ChatGPT or an agent of your own, it can now connect to your workspace through the Model Context Protocol. See how to connect your AI assistant.
Built to be safe with your data
An AI employee only emails the contact already on a record, so text in a ticket can never send your mail somewhere else. Passwords, tokens and other secret fields are never sent to the AI. Every change it makes is recorded against its name.
Plans
AI employees are on the Standard, Professional and Enterprise plans. The Blueprint step and the recipes need Blueprints, and MCP needs API access, both on Professional and Enterprise.
Get started today
Open your AI employee in your workspace to choose what it can do without asking, or go to Blueprints and pick a recipe. If you are new, create your free workspace.
See everything an AI employee can do on the AI Employee page, read the guides in the Help Centre, or compare plans on our pricing page.
