Everything to do with what you pay lives in two places: your subscription, which covers your plan, and your wallet, which pays for extras such as domains and websites. Only people whose role can manage billing see these pages.
See your plan
Open your account menu in the top right and choose Subscription. You see your current plan, whether it is billed monthly or yearly, your next billing date and what your plan includes.
Upgrade or downgrade
- Upgrading takes effect straight away. Choose the plan under the available plans and select Upgrade Now.
- Downgrading is scheduled for the end of your current billing period, so you keep what you have paid for until then. The page shows the downgrade as scheduled, and you can cancel it before it happens.
- Enterprise is priced for your organisation. Use the contact sales option and we will be in touch.
Update your card
Under the payment method, select Update Card to change the card your plan and wallet top ups are charged to.
Use a discount code
Been sent a discount code? Enter it in the discount code box. On a paid plan it comes off your next invoice. On the free Starter plan, it is saved for your first upgrade.
Download your invoices
Your billing history lists every invoice for your plan, ready to download for your accounts.
Top up your wallet
The wallet pays for things you add as you need them, such as domains, websites, scheduled reports and other extras. Each charge shows in your wallet history.
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Open your wallet
Open your account menu and choose Wallet to see your balance and every transaction.
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Choose an amount
Select Top up wallet and pick an amount, or enter your own up to 1,000 pounds.
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Add the funds
Your saved payment method is charged and the balance updates straight away. Every transaction has a receipt you can download.
On a free trial? Wallet top ups are available once you are on a paid plan.
Cancelling
You can cancel your subscription from the same page. Your access continues until the end of the period you have paid for.
For prices and what each plan includes, see pricing.