Review and Correct Time Entries

Timers are the easiest way to track time, but people forget to start them, leave them running or log time against the wrong customer. Time Entries is where you see every hour recorded, fill in the gaps and put things right before you bill.

Before you start

Time tracking is on the Professional and Enterprise plans.

Find the entries

1. Open Time Entries

   Select the Time Tracking clock in the top bar and open Time Entries.

2. Filter the list

   Choose a date range, then narrow it down by person, customer, work type or status. Pick your own entries to check your week, or all users to review the whole team.

Add time that was not tracked

1. Add an entry

   Select Add and enter the date and how many hours were worked.

2. Say what it was for

   Choose the work type and the customer, and add a short description of what was done. If you are adding time for a colleague, choose them as the user.

3. Leave the rate to us

   Leave the rate blank and it is filled in from the person's group and the work type. Untick billable for time that should not be charged.

4. Save it as draft or approved

   Save it as a draft while it still needs checking, or as approved once someone has checked it.

Fix a mistake

Open the entry and edit it: change the hours, move it to the right customer or work type, correct the description or mark it non-billable. Do this before the time is invoiced, so the invoice is right first time.

When the entries are right, bill them with Add from time tracking on an invoice, which brings in every billable entry for the customer that has not been invoiced yet. See create and send an invoice.