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Manage Content and Your Knowledge Base

Keep your products, help articles, blog posts and any other content in one library, with review, publishing and version history.

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Content is the library behind your website, your portals and your support. Products, knowledge base articles, blog posts and case studies all live here, and you can add your own types of content, such as recipes, properties or courses, with exactly the fields you need.

What is already there

Open Content in the sidebar. Every workspace starts with these types:

  • Products and Product Categories, sold on your website shop and at the till.
  • Knowledge Base, your help articles. The help desk suggests them as tickets come in, and Wizard AI and AI employees answer from them.
  • Blog and Case Studies, shown on websites made with the website builder.

Write and publish an item

  1. Add an item

    Open a content type, such as Knowledge Base, and add a new item. Fill in its fields and save it as a draft.

  2. Send it for review

    If someone should check it first, choose a reviewer. They can approve and publish it, or reject it with the changes needed.

  3. Choose where it shows

    Pick which portals show it, customer, candidate or company, and which websites, so the right people see it.

  4. Publish

    Select Publish. Unpublish it to take it down again, or archive it when it is out of date.

Changed something by mistake? Every item keeps its version history. Open the versions and restore an earlier one.

Add your own type of content

  1. Create the type

    In the Content sidebar, select New Content Type. Give it a name, a short description and an icon.

  2. Add its fields

    From the type's menu, choose Manage Fields and add a field for each piece of information: text, rich text, numbers, prices, dates, dropdowns, checkboxes, images, files or links to items of another type. Drag the fields into the order you want.

  3. Start adding items

    The new type appears in Content, ready for items. Developers can find each type's API details on its page.

The media library

Images, videos and files you use across the app live in the media library, opened from its icon in the top bar. Make folders, upload files, search, and connect cloud storage you already use. Anything in the library can be picked for a product, a page, a training module or an email.

For more, see Content and the media library.

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