Besuchermanagement

Let Walk-Ins Sign Themselves In

Let unexpected visitors sign in at the kiosk with a card, choose how much reception needs to approve, and tell their host they have arrived.

  • In allen Tarifen verfügbar
  • Etwa 10 Minuten

Not every visitor is expected. A courier, a parent, a contractor who has come back for a tool: walk-ins let anyone sign themselves in at the reception kiosk, so reception does not have to type every name, and you still get a full record of who was on site.

Before you start

You need a kiosk paired at reception and a tray of visitor cards. See set up visitor sign in.

Switch on walk-ins

  1. Edit your kiosk

    In Visitor Management, go to Kiosks, edit the kiosk and switch on walk-ins.

  2. Choose how they are approved

    Pick one:

    • Send to reception if a check is missing. Walk-ins without a required check are sent to reception; everyone else checks straight in.
    • Wait for approval if a check is missing. Walk-ins without a required check wait for reception to approve them.
    • Every walk-in waits. Nobody checks in until reception approves them. The safest choice for schools and other secure sites.

  3. Decide what you ask for

    Choose whether a phone number is required. Switch on Let walk-ins choose who they're visiting so they can search for their host by name; the person they pick is told when they arrive.

  4. Add your privacy notice

    Write a short privacy notice to show under the form: why you collect the details, how long you keep them and where to read your full privacy notice. If you leave it blank, a short default is shown.

What a walk-in does

  1. Fill in the form

    On the kiosk they type their name, email and phone number and, if you allow it, choose who they are visiting.

  2. Tap a card

    They take a card from the tray and tap it on the kiosk. If they do not need approval, they are checked in.

  3. Tap again to leave

    When they leave, they tap the card again to check out and hand it back at reception.

Approve or turn away

Walk-ins waiting for approval appear on Today. Open one to see who they are and any missing checks, then choose Approve and check in or Turn away. A walk-in sent straight to reception is not saved as a visit, but the people you chose on the kiosk are told who it was.

Returning visitors are recognised. A walk-in who has visited before is matched by email address, so their earlier visits and checks are kept together on one record.

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