Once visitor sign in is running, a few small habits keep it working smoothly: making sure cards come back, replacing the ones that do not and keeping the reception tablet locked to the kiosk.
Keep track of your cards
Open Visitor Management and go to Cards. Filter to see which cards are free, which are in use and which have not been returned, or search for a card by name. Open a card to see who has it now and its recent visits.
A card is only free again once reception confirms it has been handed back, so no two visitors can ever hold the same card.
When a visitor leaves
- Card handed back. On the visit, select Card returned. The card is free for the next visitor.
- Card not returned. It stays with the visitor and appears in the cards not returned list on Today, so you can follow it up.
- Card lost. Select Mark card lost. The card is retired and its tag stops working, so nobody can use it to check in again.
Add or remove cards
To add a card, use Add on the Cards tab and tap it on a reader, scan it with your phone or type the code printed on it. Order more with Order tags on the Cards tab. Removing a card from visitor use keeps its tag, so it can go on an asset instead.
Look after the kiosk
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Check it is online
The Kiosks tab shows whether each kiosk is online, offline or not paired, and when it was last seen.
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Lock the tablet
On Android, open the kiosk in the Wizard Application app and pin the app in the Android settings with a PIN needed to unpin it; the tablet reads cards itself. On an iPad or other tablet, open the kiosk in the browser, add a USB or Bluetooth NFC reader and turn on Guided Access or the tablet's kiosk mode.
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Replace or remove a tablet
To swap tablets, pair the kiosk again on the new one; pairing a new tablet signs out the old one. If a tablet goes missing, select Sign out on the kiosk straight away.
Safe to leave at reception. The kiosk is never signed in as a person, so even if someone gets past the tap screen, nothing in your workspace can be reached from it.