Hire an AI Employee Not a Chat Widget
Add an AI employee to your team with a role, a department and a reporting line, exactly like a person. Today that means it drafts or sends help desk replies from your own knowledge base, under limits you set.
Staffed by Wizard AI Managed Like a Person
An AI employee holds a role and a department, reports to the people you choose, and works inside the guardrails you set from day one.
A Real Place on the Team
It takes a seat on the org chart, not a dashboard tile.
- Role and department, same as a hire
- Reports to the people who approve its replies
- A generated workspace address it is never emailed to
- Kept away from admin, vault, deletion and spend
Help Desk in Its Own Words
Tell it what it does and it answers from your knowledge base in that voice.
- A purpose that shapes every reply
- Draft a reply and wait for approval
- Reply automatically, no approval needed
- Take no action until you switch it on
Limits You Control
Every AI employee works inside caps you set, not the other way round.
- Cap replies per day
- Cap spend per month in pounds
- Pause it without losing its setup
- Resume exactly where it left off
Give It a Purpose Not Just a Password
Creating an AI employee looks like creating a person: a name, a role, a department. The difference is what happens after, where you write what it does and choose who it reports to.
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Describe the Remit A short purpose field shapes how it replies, so two AI employees with different remits never sound the same.
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Place It on the Chart It sits in your organization chart like anyone else, reporting to the people you choose.
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No Password to Manage It cannot sign in. Replies go through a generated workspace address, never emailed to it.
From Drafted Reply to Sent in One Click
Set it to draft and wait, and every reply is written from your knowledge base and held for the people it reports to. Nothing goes out until one of them sends it.
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Written From Your Knowledge Base Replies are grounded in the articles and past tickets you already have, not a generic script.
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Held for the Right People Only the people it reports to can send or discard what it drafts.
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Editable Before It Sends Change the wording if you want to, then send it or discard it. Nothing is sent unedited.
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Kept Inside the Limits You Set
An AI employee never reaches further than the role and limits you give it. Every cap is enforced automatically, and pausing it stops all activity in one click.
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Roles With Full Access Stay Off the List User administration, settings, the vault, deletion and spend are never offered to an AI employee.
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Daily and Monthly Caps Set the most replies it may write in a day and the most it may cost in a month. It stops itself once it reaches either.
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Pause Without Losing Its Setup Its mode, reporting line and limits stay in place, so switching it back on puts it straight back to work.
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Frequently Asked Questions
No. It cannot sign in at all. Replies go through a generated workspace address, and several AI employees may share one, since it is never used to sign in.
The people you choose as its reporting line, the same people it reports to on the org chart. Nothing is sent until one of them accepts it, unless you switch it to reply automatically.
Whatever knowledge base and department context you give it. Roles carrying user administration, settings, the vault, deletion or anything that spends money are never offered.
It takes one seat, at the same price as a person. Daily reply and monthly spend limits stay in your control, and pausing it stops all activity without losing its setup.