The incident list gives you a quick view of open, critical and overdue incidents. Use its filters to find a particular part of the queue, or open the incident report when you need a summary for a period.
Find the incidents you need
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Open Incidents
Choose Incidents from the sidebar. The summary cards show totals, open incidents, critical incidents and overdue incidents.
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Choose filters
Filter by Status, Severity, Category or Assigned to. Choose yourself or unassigned to focus on ownership.
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Open a result
Select an incident row to review its details, deadline and timeline. Use the overdue marker to spot incidents whose resolution target has passed.
Build and export an incident report
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Open the report
From the Incidents page, open the options menu and choose Incident Report.
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Set the reporting period
Enter a start date and end date, then select Filter. The report summarises incidents in the selected period, including totals, open and closed counts, critical and security incidents, and breakdowns by severity, category and status.
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Save a copy
Select Download PDF to save a PDF, or Print to print the report. The incident log includes each matching record and its resolution details.
Keep the incident record complete. The report reflects the information recorded on each incident. Add the root cause and corrective actions before closing an incident.
For more, see Incident Management and Triage and Investigate an Incident.