One Help Desk. Three Audiences. Zero Confusion.
Support employees, customers, and candidates from a single ticket inbox. Internal notes for your team, public replies for the requester, and a shared knowledge base that answers the easy questions before they're even asked.
One Inbox. Three Doors In.
Employees raise tickets from the company portal. Candidates raise them from the candidate portal. Your support team sees everything in one place, with the right context, every time.
For Companies
Internal IT, HR, and operations tickets from your own employees and from the customer companies you serve.
- Company portal for staff submissions
- Internal notes for staff-only context
- Knowledge base self-service
- Filter by status, assignee, category
For Candidates
A dedicated candidate-portal help desk for applicants who need a hand with their application, login, or interview.
- Candidate portal ticket form
- Threaded replies to recruiters
- Only sees their own tickets
- Internal notes hidden from candidate
For Your Support Team
A unified admin queue that merges company and candidate tickets, with assignment, filters, and a full audit trail behind every change.
- All tickets, one queue
- Assign to staff, reassign in one click
- Audit log on every action
- Role-based permissions
Resolve faster with AI that knows your business
Tickets arrive triaged, summarised, and ready for a reply drafted from your own documents.
Smart triage on every ticket
AI reads each ticket, picks the category, and suggests a priority.
- Auto-suggested category and priority
- One-sentence AI summary alongside the full description
- Visible suggestion when the agent's pick differs
Draft replies grounded in your docs
Click Draft with AI for a tone-correct reply sourced from your Documents library, with citations only the agent can see.
- One-click drafts grounded in your own knowledge base
- Cited sources so agents can verify before sending
- Agents always edit before sending
You stay in control
Monthly request limits, usage dashboards, and an off switch for your workspace. Cost tracked per request.
- Usage limits and cost tracking
- Disable AI for a workspace at any time
- Every AI call recorded with feature, tokens, and cost
Every Ticket, Tracked End-to-End
Open, In Progress, Resolved, Closed, every state change is logged automatically with who did it and when. No tickets quietly fall off a queue.
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Four Clear Statuses Open, In Progress, Resolved, Closed, readable at a glance, no jargon required.
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Four Priorities Low, Medium, High, Urgent. Sort by priority to surface what matters now.
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Seven Categories General Question, Technical Issue, Access, Billing, Bug Report, Feature Request, and Other.
Talk to the Requester. And to Your Team.
Send a public reply to the company or candidate. Or post an internal note that only your support team can see, to coordinate, escalate, or share context.
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Threaded Replies Every reply is logged in order with author and timestamp, the full conversation lives on the ticket.
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Internal Notes Hidden from the requester. Use them to brief a teammate before they take over the ticket.
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Email Notifications The right person gets emailed on new tickets and new replies, no need to babysit the queue.
Right Ticket, Right Owner
Every ticket has an owner, or it sits in the unassigned pile until someone claims it. Filter by status, assignee, category, or audience to see exactly the work in front of you.
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Assign in One Click Pick any staff member and the ticket, and its email notifications, moves to them.
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Smart Filters My tickets, unassigned, by status, by category, by audience. Save the views you use every day.
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Role-Based Access Decide who can view, reply, create, or delete tickets, granular permissions per role.
Answer the Easy Ones Before They're Asked
Publish searchable, categorised articles inside the company portal. Customers find their own answers, your team replies less often, and the same article shows up as a related read on every ticket.
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Searchable Articles Full-text search inside the company portal, readers find the article without raising a ticket.
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Categories & Related Reads Group articles by topic. The portal automatically suggests related articles from the same category.
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Editor Inside the App Write and update articles directly in Wizard Application. No separate tool to keep in sync.
Everything Your Business Needs
One subscription. One login. Zero limitations. Replace your entire software stack with a platform built to scale with you.
Ready to get started?
Discover how Wizard Application can streamline your team's work. Start your free trial today.
Frequently Asked Questions
Yes. Candidates raise tickets from the candidate portal and companies raise them from the company portal. Your support team sees everything together in one admin queue, with audience labels so you always know who you're replying to.
A reply is sent to the requester (company or candidate) and shows up in their portal and email. An internal note is only visible to your support staff, perfect for handing a ticket over or flagging context.
Yes. Every status change, assignment, and reply is logged automatically against the ticket with the user and timestamp behind it.
The portal interface follows Wizard Application's full set of supported languages. You can publish article content in whichever languages your audience reads, articles are managed by your own editors inside the app.