Communications brings incoming and outgoing messages together in one inbox. Folders and read markers help you separate conversations that need attention from those you have dealt with.
Find a conversation
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Open Communications
Choose Communications from the sidebar. Open a folder to see the conversations filed there.
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Search or narrow the list
Search for a message by its subject or contact details. Use the available filters to narrow messages by type, recipient or status.
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Read and reply
Open a conversation to read the messages together and reply from it when needed.
Keep your inbox organised
- Mark a message as read or unread to show whether it still needs attention.
- Move a conversation into a folder, or create and rename folders for the way your team works.
- Delete messages you no longer need in the inbox.
Need to send a new message? Use Compose or open a contact record and choose Send Message. See Send Emails and Texts for setup and sending steps.
For more, see Communications.