No-shows cost money. Taking payment, or a deposit, when someone books means the time in your calendar is paid for, and customers who pay are far more likely to turn up.
Before you start
Connect Stripe or PayPal so customers can pay by card or PayPal. See take payments with Stripe or PayPal.
Price your services
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Open your booking page
Open the Calendar and select Booking page, or open a team page.
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Add prices
Under Services, enter each service's Price before tax and choose its tax rate. Customers see the price including tax. Leave the price blank to show price on request, or enter 0 for a free service.
Choose how they pay
Under Payment, choose:
- They pay the full price when they book.
- They pay a deposit, and set the deposit as a percentage of the price.
Save your changes. Free services and services with no price are booked as usual, without payment.
What happens when someone books
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The time is held
When a customer books a paid service, the time is held for them while they pay.
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They pay
They pay by card or PayPal. Once the payment goes through, the booking is confirmed, they get their confirmation email and it appears in your calendar with its video call if it has one.
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Unpaid bookings are released
If they do not pay within 30 minutes, the booking is let go and the time is offered to others again.
Collect the rest later. If you took a deposit, raise an invoice for the remainder from the booking. See raise orders and invoices from bookings.