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You can submit support tickets from the account menu inside the application. Access is controlled by user and group permissions, so an administrator may need to enable it for your role.

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FAQ

Frequently Asked Questions

Quick answers to common questions

The fastest way to get support is through the in-app support ticket system. Simply log into your account, navigate to Help & Support, and submit a ticket. Our team can see your account details and resolve issues quickly. Alternatively, you can use our contact form on this website.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payments are processed securely through Stripe. Enterprise customers can also arrange invoicing and bank transfers.

You can cancel your subscription at any time from your account settings within the application. Your access continues until the end of your current billing period, with no cancellation fees. After that, your account is paused for 30 days so you can reactivate or request your data. See our Privacy Policy for the full retention timeline.

Yes, you can upgrade or downgrade your plan at any time from your account settings. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.